Communication serves as a vital bridge between us and every user. We have always taken user interaction and feedback as an important driving force for service optimization and improvement, and provide open and effective contact channels for all users to put forward their thoughts and demands.
In the process of user consultation and feedback, our team will maintain a patient and rigorous working state. For general daily consultation content, we will finish sorting and replying as soon as possible within the service scope. For relatively professional or complex demand content that needs multi-step verification and sorting, we will make every effort to promote the progress and feed back the latest processing status to users in due course.
We hope that users can conduct standardized and effective communication through official channels. Clear and targeted demand description can greatly reduce communication costs and improve problem-solving efficiency. We do not accept any irrelevant, abusive, misleading or illegal submission content, and will properly dispose of non-compliant information according to actual service conditions.
All user communication records will be properly retained for the convenience of subsequent service follow-up and problem verification. We will always respect every user’s legitimate communication rights and interests, and continuously adjust and optimize our communication service mode based on user feedback.