RETURNS & REFUNDS

      All submitted return requests will be reviewed by our professional verification team in accordance with internal service standards. Users are eligible to apply for product return services if the received items retain their original intact status, complete auxiliary accessories and unopened outer packaging without man-made damage. We will endeavor to process valid return applications in a standard procedure and complete the subsequent service settlement as properly as possible. Any application that fails to meet the basic acceptance criteria may not be approved for return processing. Users are advised to confirm the basic condition of items and relevant service rules before submitting return requests to avoid unnecessary service delays.
      1. Eligibility Verification: Only products that are kept in unused, undamaged and original packaging conditions can be accepted for return applications. Products with traces of personal use, structural damage or missing supporting parts will be excluded from the available return scope.
      2. Application Submission: Users need to initiate return applications through designated service channels and provide corresponding item condition descriptions as required, so as to facilitate preliminary screening and verification of applications.
      3. Processing Principle: Our team will conduct comprehensive assessment on each return application in a fair and standardized manner. For all compliant applications, we will try our best to advance the service process efficiently.
      4. Service Explanation: The final processing result of return applications shall be subject to the comprehensive verification of item actual conditions and service rule standards. We reserve the right to make reasonable adjustment on service processing methods according to actual situations.

      Return time: Within 30 days after receiving the items.
      We will refund as soon as we see normal logistics.